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Knowledge Hub

This is why it’s important to understand your policy

5 min read

This is why it’s important to understand your policy

General News February 22, 2017

Most of us know how devastating it is when you have to put in an insurance claim only to find that you’ve misread or misunderstood a certain clause in your policy and that this specific clause will be the cause of your rejected car insurance claim. Many people have been through this. The claiming process feels awfully confusing and extremely frustrating while you wait to get your life back on track. That’s why at Dialdirect, we are determined to take the unsure out of insure by being clear, straight forward and to the point in all our offerings.

Understand the jargon

One way in which we do this is by helping you understand the jargon in your policy to ensure that you know exactly what you are signing up for when taking out a policy with us. We have online chat and dedicated call centre agents that are ready, willing and able to help familiarise you with your policy terms and conditions as contained in your policy book and make sure that you understand what you are covered for and what excesses apply for the various types of cover, for example, car or home contents insurance.

We keep you updated

Another way that we are helping you understand your insurance is by sending you notifications if there is any outstanding policy information that could affect the outcome of your claim to ensure that all the details related to the items covered are stipulated correctly. For example, in the case of car insurance, is the name of the regular driver correct?

Insurance shouldn’t be confusing. If you find yourself feeling uncertain when it comes to your policy, you can trust Dialdirect to help take the unsure out of insure. Call us on 0861 007 367, send an email to [email protected], or speak to us directly using our live online chat functionality.