Home contents claim

Follow this easy to understand claims guide below to make sure the unsure is taken out of insure.

1. Phone your Dialdirect Emergency Assist line

Your emergency assist services are a phone call away and will assist 24/7/365 with your emergency needs.

2. Reporting your claim

You can do this by reporting your claim Dialdirect App or by contacting us during office hours. 

If you report your home contents claim Dialdirect App we will automatically be alerted to your claim and will be in touch with you as soon as possible during office hours to finalise your claim.

3. Here are some important facts you should know

• Should your security be at risk, our emergency services is available 24/7/365 to assist and secure your property.
• Stolen items need to be reported to the police within 48 hours and we may require the SAPS case number.
• Some devices need to be blacklisted like mobile devices, you do this by contacting your network provider.  We may require your blacklist reference number.

4. Assessing your loss

We may appoint an assessor or service partner to assist us to determine the full extent of your home contents claim. They will contact you to make an appointment shortly after we have been in touch with you.