You've had an accident and can't drive your car

At Dialdirect we want to ensure that we take the unsure out of insure so we’ve put together this easy to understand guide to help you with your claim.

1. Phone your Dialdirect Emergency Assist line

Your emergency assist services are a phone call away and will assist 24/7/365 with your emergency needs.

2. Make sure your car is safe to drive

If your car is not safe to drive please make use of our emergency assist services to tow your car. If you are unsure whether your car needs to be towed or not, check for leaking fluids under the car, smoke coming from the engine, any warning lights on the dashboard or anything obstructing or touching the wheels. If you are still unsure, it is best that you have your car towed to ensure your safety and avoid additional damages. 

3. Towing your car

Always ensure that you make use of one of our approved tow operators, when you do we will cover all the costs for towing and storage. Having your vehicle towed to our storage facility will speed up the handling of your claim.

If you do not use our towing services we will help you to move the car to our approved towing destination and assist you to negotiate the release fees on your behalf. 

4. Reporting your claim

If your vehicle was towed by one of our approved towing service operators we will automatically be alerted of your claim. We will get in touch with you during office hours to obtain all the relevant information required to finalise your claim.

We will not know about your accident if you don't use our towing services, so please let us know by reporting your accident via the Dialdirect App or contacting us during office hours.

Reporting your claim on the Dialdirect App is easy and can be done 24/7/365.  We will automatically be alerted of your claim to get in touch.

5. Assessing your damages

Your car will be assessed at one of our assessment centres, so please don’t waste your time getting quotes.
You can complete your assessment whilst reporting your claim via the Dialdirect App, or we will do it for you when you call us.

6. Car hire

If you have car hire cover on your policy please speak to us to make the arrangements for you to get mobile again. 

7. Further information we may require

We may require the following information to finalise your claim:

• An accident report number from the SAPS.
• If there were any other parties involved, we will need their name, surname, ID number, contact number and car make and model.

8. Guarantees

All repairs completed through one of our Dialdirect repair partners carry a lifetime guarantee.